Privacy Notice

1. Who we are

This Privacy Notice describes how Livetools ("Livetools", "we", "us") collects and processes personal data when you use our website and services. Livetools acts as the data controller for the personal data described below.

2. Personal data we collect

• Account data: name, email, login credentials.
• Workspace content: events, lineups, contacts, financials, files you upload.
• Support data: messages you send to us.
• Usage and device data: IP address, browser type, pages visited, telemetry.
• Billing data: handled by our payment provider (see below); we receive limited transaction metadata.

3. How we use personal data

• Create and operate your account and workspace (contract performance).
• Provide, maintain, and improve the service (legitimate interests).
• Security, fraud prevention, and abuse detection (legitimate interests).
• Customer support (contract performance).
• Comply with legal obligations (legal obligation).

4. Who we share data with

• Hosting and infrastructure providers who store and process data on our behalf.
• Paddle.com Market Limited, our Merchant of Record, for sale of the product, subscription management, payments, tax compliance, and invoicing.
• Analytics and support tooling used to operate the service.
• Professional advisers (legal, accounting) where necessary.
• Authorities where required by law.

5. International transfers

Where personal data leaves the UK / EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Data retention

We retain personal data only as long as needed to provide the service, comply with legal obligations, and resolve disputes. When no longer needed, data is deleted or anonymised.

7. Your rights

Subject to applicable law, you have the right to access, rectify, erase, restrict, port, or object to processing of your personal data, and to withdraw consent. UK / EEA users may lodge a complaint with their supervisory authority. We aim to respond within one month.

8. Security

We use appropriate technical and organisational measures, including encryption in transit, access controls, and least-privilege practices, to protect personal data.

9. Cookies

We use essential cookies required to operate the service (e.g. authentication). Any analytics or marketing cookies are disclosed in our cookie banner where applicable, and you can manage preferences from your browser.

10. Contact

To exercise your rights or ask questions about this notice, contact Livetools via the in-app support channel.